Box Office Information

What is your exchange policy?

Exchanges are available for all patrons. A $5 per ticket fee applies to non-subscription tickets (additional upgrade charges may apply). Subscribers may exchange their subscription tickets for free.

Exchanges should be made in person at the Box Office during regular business hours, OR you may mail in your tickets with instructions for the new date, and payment for any fees/upgrades. Exchanges must be made at least 24 hours prior to the concert you wish to switch. We exchange on a ticket-for-ticket basis, regardless of original ticket value.

There are no exchanges at concerts.

Refunds provided for cancelled concerts.

We will refund of the ticket price for the cancelled event. (The Orchestra retains a $1 per ticket non-refundable portion for our Operating Reserve Fund.)

Replacement Tickets.

Reprints are free. If you have misplaced your tickets, contact the Box Office, or come to your concert and request reprints. We will be happy to assist you.

Payment Methods.

We accept Mastercard, Visa, Discover, and American Express. We also accept check and cash payments in person. Checks may be made out to Sarasota Orchestra or for Festival events, Sarasota Music Festival.

Discounts.

Any special codes or offers must be used at the time of purchase. Discounts cannot be provided once the sale is complete.

Do you have student discounts?

We offer student rush $9 tickets for students aged 25 and under with valid school ID. These $9 seats will be available at the door for most concerts that are not sold out. We also offer the $9 price to one adult accompanying a youth under 18 years old.

Do you have discounts for groups?

We offer a 20% discount for groups of 20 or more in one transaction. Group discounts are not available online; please call the Box Office to reserve your group today!

I would like to bring my child to a concert...

Children may attend any Sarasota Orchestra concert as long as they have a ticket. It is generally recommended that children be able to sit quietly for the duration of the concert. We do not allow babies or toddlers, unless it is a family concert. All attendees must have their own seat. Symphony staff or ushers will ask parents to take disruptive children out of the hall.

Fees.

Online Transaction Fee: $7 per order
Exchange Fee: $5 per ticket (applied to non-subscription tickets)
Mailing Fee: $2 per order (applied to phone orders only)
Subscription Processing Fee: $7
Van Wezel Fee: For events at the Van Wezel, a $7 fee per ticket for each concert is included for service charges and parking, which is paid to the city-owned and operated Van Wezel. This fee is incorporated into the listed subscription and ticket prices.
Operating Reserve Fund: $1 per ticket is added to support our Operating Reserve.

Ticket sales are vital to sustain Sarasota Orchestra and preserve great music in our community. In the event Sarasota Orchestra needs to cancel a performance, we encourage ticket holders who are able to donate their tickets.

Refunds: Sarasota Orchestra provides full refunds of ticket purchases for the 2021-2022 season for current pandemic reasons. Requests must be received at least one full business day prior to the scheduled concert for the refund to be processed. Any request after this period may be considered for ticket exchanges to a later concert.

Operating Reserve Fund: A $1 fee for every ticket purchased goes to our Operating Reserve Fund. This fee is incorporated into the listed subscription and ticket prices.